booking policy

booking policy

Bookings and Payment

We advise you to make your reservation at least one week before your arrival date.

You can make a booking by e-mailing info@luxury-apartment-tallinn.com, by phoning +372 5863 3132 or through our web page www.luxury-apartment-tallinn.com

The minimum age for making a reservation is 18.

The payment should be done on arrival and in full, either by cash (EUR) or Credit Card (Visa, Mastercard, Maestro).

You will receive all instructions regarding the payment with our confirmation email.

When booking during the winter holiday period (21th of Dec till 12th of Jan) the payment should be made in full and in advance.

When booking the apartment a deposit fee of no less than 200 EUR will be required in order to cover any extras or incidentals above the total amount payable for the duration of your stay.

The security deposit payment can be made by credit card or cash.

In the event of any damages done to the apartment or individuals, the deposit fee will be used to cover these damages.

In the event of no damages, the deposit fee will be returned to the customer at the time of check-out.

Spacelab OÜ reserves the right to charge a deposit on arrival without prior notice.

If you would like to extend your stay, please inform Spacelab OÜ in advance so we can extend your door code as well.

Guests who check out of the apartment prior to their scheduled departure date will be charged for the full length of their original booking.

If you need proof that you have made accommodation arrangements in order to apply for a visa. Spacelab OÜ can supply you with a booking confirmation.

Please note that there will be an extra charge for this service.

Your reservation fee should be paid in full at the latest four weeks before your arrival date. This fee is non-refundable.

Check-in and Check-out

The check-in time is between 14.00 and 18.00 if it has not been agreed differently. Please note that we are not based on the premises, hence the arrival time needs to be communicated prior to arrival.
Check-ins outside the designated time are charged on a sliding scale subject to the arrival time (30 – 100 EUR)

A government-issued photo identification and a credit card are required at check-in for incidental charges.

The door code is personal and confidential.

The guest is responsible for the safety of his/her code.

The guest is also responsible for the safety of his/her keys.

If you have lost your keys/code, please inform Spacelab OÜ immediately – call +372 517 0246.

The fine for losing the keys is 100 EUR.

If a guest loses their door code or keys and requires assistance to re-enter the apartment outside working hours (between 18.00 and 10.00), Spacelab OÜ reserves the right to charge 30 EUR for the call out of the person on duty (in addition to the fine for the lost keys).

The latest possible check-out time is 12:00 noon on the day of departure, if a different time has not been agreed prior to arrival.

Rates

All prices of accommodation are published on our website www.luxury-apartment-tallinn.com under each apartment type, and are given in euros. You can find special discounts in the section „Special Offers“ and an additional services price list in the section „Extra Services“.

Published prices include fresh linen, towels and soap, kitchen equipment and supplies, free Internet connection, cable television, free parking in a closed courtyard, use of the washing machine, prior and final cleaning and additional cleanings once a week if the stay is at least 7 nights.

High seasons are as follows: Summer period (01 Jun-31 Aug); Christmas and New Year period (27 Dec-5 Jan).

Weekend prices apply on Fridays and Saturdays.

Please note all prices may be subject to change.

The company has the right to change prices without prior notification.

Guest Responsibilities

To use the apartment for its intended purpose and to keep it in order.

Use water and electricity sparingly.

Do not let strangers into your room.

Shoes must be taken off in the vestibule.

When leaving your apartment, make sure your door as well as the main gate are closed properly.

Smoking is not permitted inside the apartment!

Smoking is only permitted outside and on the terrace / balconies. The fine for smoking in the apartment is 1000 EUR.

Please do not take anything out of the apartment.

Any loss or damage caused by the guest should be told to Spacelab OÜ and be compensated in cases where the guest is found responsible.

Spacelab OÜ does not have any responsibility for loss of a guests personal belongings in the apartment.

Guests must behave in a civil manner, refraining from loud noise and rude behaviour, which may disturb other people.

If a guest behaves in an unacceptable or aggressive manner towards other guests, neighbours or Spacelab OÜ, then a fine will be charged subject to the severity of the offence.

The apartments are not intended for social events. The number of people allowed to stay in the apartment is established at the time of booking.

In Estonia peace and quiet is required from 23:00. The creation of unreasonable, loud, disturbing and unnecessary noise made after this time may result in a fine of 320 EUR.

It is strictly forbidden to have parties in the apartment. Any person(s) found to be creating excessive noise, having a party in the apartment between 23:00 and 7:00, or exceeding the numbers of permitted guests, will be evicted without a refund.
The apartment has to be left in a good condition.

In cases where the apartment needs extra cleaning the costs will be charged from the guest.

For lost and found inquiries please contact us by phone or email.

A guest or visitor inquiring about the lost item should provide proper identification before the item is returned.

Lost and found items will be stored for a period of three months after which the items will be discarded.

Child Policy

No children between 2 and 10 years of age.

All children under 2 years may stay free of charge, baby cots/extra beds are subject to availability.

The maximum capacity of extra beds/baby cots in a room is 1.

Pets

Pets are not allowed.

Cancellation Policy

The guest can cancel free of charge up to 7 days before arrival. Long-term bookings (14 days-1 month) are non-refundable.

Spacelab OÜ is not responsible for the apartment’s location, bad weather, illness, changes in travel plans, or travel delays.

In order to avoid any expenses resulting from a cancelled trip we advise you to purchase travel insurance.

Spacelab OÜ Liability

Spacelab OÜ is obligated to keep a record of prepaid bookings.

Spacelab OÜ is obligated to keep the apartment booked for the customer.

In case of broken equipment Spacelab OÜ is obligated to give its best to repair or replace the broken objects.

Spacelab OÜ does not take responsibility for circumstances not related to it (i.e. technical errors, communal or other services).

Spacelab OÜ is not responsible for complaints that are not brought forth right after a fault has been detected.

Noise-free rooms are not guaranteed.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Website

The contents of this webpage are copyrighted.

We allow you to use our webpage for personal and non-commercial purposes only. Using the webpage for any other purpose is strictly forbidden.

You are not allowed to reproduce, copy or disclose the material shown on the webpage of Spacelab OÜ on other websites (except for when we ourselves have given written permission, this permission can be taken back at any time).

By using the given webpage you agree with using the brand of Spacelab OÜ for personal and non-commercial purposes only, and on fulfilling all given conditions according to the law.

In case these policies are violated, Spacelab OÜ has the right to take legal action or to restrict access to the website www.luxury-apartment-tallinn.com.

Spacelab OÜ reserves the right to change the terms and conditions of this agreement without prior notification.

Booking and Information

Phone: +372 5863 3132

E-mail: info@luxury-apartment-tallinn.com

Welcome!
Spacelab OÜ team

More service, more experience

With us you enjoy the freedom of a holiday apartment, without giving up an extra portion of good service. It is a matter of the heart to make your stay in Tallinn as comfortable as possible.

Just arrive, switch off and refuel.

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